The following details define the conditions upon which Sleep in Italy Srl accepts reservations for the facilities described in this web site

PRICES

The following prices (per night) include:

BED & BREAKFAST

Accommodation, Italian breakfast, cleaning, and change of towels every three or four nights (except for emergencies).

APARTMENTS

Accommodation, utilities (including heat and air conditioning), and a set of bedclothes and towels for every seven nights.
Final cleaning is not included in the price and its cost varies according to the surface of the apartment from 25,00 to 45,00 Euros.

APARTMENTS: MONTH(S)-LONG STAYS

Accommodation, weekly cleaning, set of three bedclothes and towels.
Utilities are not included and will be paid either forfait arranged with the owner or will be metered and charged at local rates.

There is 20% surplus applied during: Easter, Christmas, New Year's Eve and Bank Holidays
The offer that the booking office will send you in response to your request will specify the exact days subject to the surplus.

MINIMUM STAY

The minimum required stay for the B&B is 2 nights, starting any day of the week.

The minimum required stay for a self catered apartment is 3 nights, starting any day of the week.
An extra amount will be applied for shorter stays (less than 3 nights long), depending on availability.

RESERVATIONS AND METHODS OF PAYMENT

Requests can be sent through a form that can be found in every page describing the facilities and which has to be sent via email. A reply will be sent within 24 hours confirming the availability at the moment of the facility requested (reply sent at the email address provided by the client). Only after receiving back the completed booking form with the credit card dewtails, the booking staff will issue the confirmation voucher that we kinly ask you to print out and present at the check in.

The payment of a deposit is required upon confirmation. The deposit will not be refundable.
It can be paid by credit card VISA, MASTER or AMERICAN EXPRESS.
If you have to postpone the trip then we will credit your payment toward new dates for 1 year from the original dates in the same city.

The balance can be paid in one of the following ways:

• Cash directly payable upon arrival to the check-in agent or to the proprietor.

• Bank Transfer: 20 days prior to arrival

• Euro Traveller's cheques, in this case there is a 3% commission to be paid on top of the balance.

• Credit card

The offer that the booking office will send you in response to your request will specify the possible methods of payment

CANCELLATION POLICY

Cancelling fees will be applied as follows:
20 days before the date of arrival: the cost of one night will be charged on your credit card
5 days before your arrival 50% of the total price will be charged on your credit card
NO SHOW 100% of the total price will be charged on your credit card
If the client abandons the property, he loses all rights to any eventual refund or rebate.

RULES

Animals are not allowed in any of our facilities.

All our facilities are smoke-free. We kindly ask our clients to respect this rule

ARRIVAL & DEPARTURE TIMES

Guests are expected to arrive after 12:00pm (midday). However, the check-in may be scheduled before depending on availability. This has to be arranged close to your arrival date with the Sleep in Italy staff either by phone or by e-mail.

There is an additional 25 Euro fee in case of arrival after 9pm and a 40 Euro fee for all arrivals after 11pm.

The apartment must be vacated at 10am on the day of departure, but guests can leave thier lugguage in the accommodatipn till 2pm, free of charge, if there are no other arrivals scheduled for that day. This can be arranged with us or the proprietors one day before the check out date.

The guests are kindly asked to provide a photocopy of their passport for every guest staying at the Bed & Breakfast or at the apartments.

It is not permitted to bring guests in the apartment or rooms unless their passport (or any other valid form of ID) has been registered, or without the owner’s permission.

NOTES

The check in agent or the proprietor will be at the apartment 15 minutes before the scheduled arrival time
In case of an un-notified delay there an additional 25 Euro fee will be applied, or 40 Euro if after 11pm.
It is therefore important that the guests call the agency to inform of any unexpected delays, as soon as possible, in order to avoid paying the extra “double check in” fee.

CLIENT’S RESPONSIBILITIES

If the apartment and/or any of its contents are damaged by client, or his/hers guests, the client will be held responsible for the damage.

Clients are not allowed to exceed the number of guests specified in the reservation form, unless an agreement has been reached with the owner prior to the guests’ arrival.

Clients are kindly asked to pay maximum attention to their keys, the doors’ locks are, in some cases, quite sophisticated and hard to repair. In case of loss, the client will be asked to pay for all expenses on the day of departure.

In case clients do not carry the right amount and the proprietor or the check-in agent is forced to come back a second time to receive the remaining money, clients will be asked to pay an extra fee of Euro 20,00. An ID card will be required in this case and will given back when fully payment is settled.

SECURITY DEPOSIT

A security deposit may be required, if so, this is payable on check in for any eventual damage or breakage that may occur during your stay.
The amount required varies according to the apartment, this is clearly stated on the apartment page and again on your voucher.

The security deposit is payable in cash (foreign currency is also accepted) on arrival.
Upon check out the amount is refunded, unless it has to be used partly or fully for any damage.

PERSONAL BELONGINGS AND SAFETY

Neither the owners of our facilities nor Sleep in Italy Srl is in any way responsible for the clients’ personal belongings, nor for any other situation relative to the clients’ personal safety.

MAINTENANCE

The owner reserves the right to access the apartment or room if urgent maintenance problems occur.

EVENTS BEYOND OUR CONTROL

In the event of a problem with the facility beyond the control of Sleep in Italy Srl, we reserve the right to provide alternative accommodation with the same characteristics as the ones chosen by the client.

PRIVACY POLICY

Your personal information will be kept confidential. According to the following law, treatment of your information will be based upon principles of correctness, transparency and protection of your privacy and your rights. According to article 13 of D.lgs.n.196/2003, we provide you with the following information:
1. Information by you provided will be treated exclusively for the purposes concerning our activity;
2. Disclosure of your information is facultative;
3. All information provided by you will not be circulated.